Terms & Conditions, Privacy Policy

Effective Date: 23rd February, 2026

Welcome to Sonya Sapru Designs. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before making a purchase or using our site.

If you do not agree with these terms, please do not use this website.

1. Use of the Website

By using this website, you confirm that:

You are at least 18 years old or using the site under parental supervision.
You will not use the website for any unlawful or unauthorized purpose.
You will not attempt to interfere with the proper functioning of the website.

Your right to use this website is personal and non-transferable. Any login credentials provided to you must not be shared.

2. Products & Availability

All products are subject to availability.

Because many of our pieces are handmade, made-to-order, or created in small batches:

Slight variations in color, texture, embroidery, or weave may occur.
These variations are part of the uniqueness of handcrafted textiles and are not considered defects.

We reserve the right to discontinue products at any time without notice.

3. Pricing & Payments

All prices are listed in INR unless otherwise stated.
We reserve the right to modify prices at any time without prior notice.
Payments must be completed before an order is processed or dispatched.
We are not responsible for currency conversion charges or international bank fees.

4. Shipping & Delivery

Shipping timelines, costs, and conditions are outlined in our Shipping Policy.

We are not liable for delays caused by:

Courier services
Customs clearance
Incorrect or incomplete shipping details
Recipient unavailability

Risk of loss transfers to you once the order has been dispatched.

5. Returns & Exchanges

Our Returns & Exchanges Policy forms part of these Terms & Conditions.

Please review that policy before making a purchase.

6. Intellectual Property

All content on this website, including but not limited to:

Designs
Images
Text
Logos
Graphics

are the intellectual property of Sonya Sapru Designs and may not be copied, reproduced, distributed, or used without written permission.

7. Disclaimer of Warranties

This website and all information, content, and services are provided “as is” and “as available.”

We do not guarantee that:

The website will be uninterrupted or error-free
Any defects will be corrected
The website is free of viruses or harmful components

To the fullest extent permitted by law, we disclaim all warranties, express or implied.

8. Limitation of Liability

To the fullest extent permitted by law, Sonya Sapru Designs and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

Your use of the website
Any errors or omissions in content
Any delay or inability to use the website
Any loss of business, profits, or data

Your use of this website is at your own risk.

9. Indemnification

You agree to indemnify, defend, and hold harmless Sonya Sapru Designs and its affiliates from any claims, damages, losses, liabilities, or expenses (including legal fees) arising from:

Your breach of these Terms
Your misuse of the website
Your violation of any applicable law

10. Third-Party Links

This website may contain links to third-party websites. We are not responsible for:

The content
Accuracy
Privacy practices

of such external sites. Accessing third-party links is at your own risk.

11. Privacy

Your use of this website is also governed by our Privacy Policy.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts of New Delhi, India.

13. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on the website.

Continued use of the website constitutes acceptance of those changes.

14. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Email: sasdesignconsultancy@gmail.com
Studio Location: New Delhi, India

Privacy Policy

Effective Date: 23 February, 2026

At Sonya Sapru Designs, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

By using our website, you agree to the terms outlined below.

1. Information We Collect

When you visit or make a purchase from our website, we may collect the following information:

Personal Information

Full name
Billing and shipping address
Email address
Phone number
Payment details (processed securely via third-party payment gateways)

Automatically Collected Information

IP address
Browser type
Device information
Pages visited
Cookies and usage data

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate with you about your order
Provide customer support
Send updates, promotions, or newsletters (if you opt in)
Improve our website and services
Prevent fraud or unauthorized transactions

We only collect information necessary to operate our business effectively and respectfully.

3. Payment Information

All payments are processed through secure third-party payment providers. We do not store your full credit/debit card details on our servers.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share limited information with trusted third parties only when necessary, such as:

Shipping providers (to deliver your order)
Payment processors
Website hosting and analytics providers

These parties are obligated to keep your information secure.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website functionality
Understand browsing behavior
Enhance your shopping experience

You may disable cookies in your browser settings, though some features of the website may not function properly.

6. Data Retention

We retain your information only as long as necessary to:

Complete transactions
Comply with legal obligations
Resolve disputes
Enforce our agreements

7. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data
Withdraw consent for marketing communications

To exercise any of these rights, please contact us at: sasdesignconsultancy@gmail.com

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

9. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, misuse, or disclosure.

However, no method of transmission over the Internet is 100% secure.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us at: